La multinacional francesa ha conseguido mejorar notablemente las vías de interacción con los consumidores a través de los canales que ellos elijan, integrando herramientas como WhatsApp en su servicio de atención al cliente.
La compañía global de comunicaciones en la nube Infobip ha desvelado las cinco tendencias clave que protagonizarán las interacciones digitales de 2022.
Durante el Black Friday y el Cyber Monday de 2021 se procesaron a nivel mundial 4.230 millones de mensajes de las marcas más populares del mundo, según Infobip.
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